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FAQ

For any additional questions, you can always contact us here.

Section

Section 1 - Why Urban Nomad?

There is no other way of traveling around places that would give you so much freedom and a chance to sleep under the stars surrounded by green hills. You can visit awesome music festivals, park pretty much wherever you like, put on a backpack and go on some beautiful hike, explore hidden beaches and while doing all that, campervans make it perfectly comfortable for you to sleep and cook.

What’s more, expect to pay less wherever you drive. Campervans don’t only have a lower fuel consumption, but are also a cheaper option when it comes to ferry prices and road tolls (in comparison with big motorhomes).

Finally, each of our campervans is unique and handmade – this will make your campervan experience all the more special.

Campervan camping is for everyone! The classic VW camper van is an easy-to-drive, compact machine that is no bigger than an average mini-van. The cab-forward, rear-engine, and rear-wheel drive design create a unique and comfortable driving experience. On the other hand, the younger Renault is even easier. These are not rocket ships, but take this as an opportunity to embrace life at a slower pace. We offer vans with manual transmissions only.

There are many amazing places in Serbia for you to explore, and we’re here for suggestions and recommendations. For now, there is no possibility of traveling abroad with our vans.

Section 2 - Reservations

If you wish to cancel without rebooking, cancellation fees may apply. We have adjusted our cancellation policy with regards to the Covid-19 pandemic, so make sure to read the answer here.

If you have to cancel your reservation, please send us an e-mail with your name and the dates of your booking. Please use the same e-mail address as the one you used for the booking.

According to the Terms & Conditions we will proceed with the request and any applicable refunds.

A change in dates, locations, type of campervan or other details will depend on the current availability and must be approved by Urban Nomad team. Additional charges may apply depending on the period of the new dates. However, we will always try our best to make our travelers happy, so do not hesitate to contact us directly for individual requests.

A security deposit is paid at the time of your pick-up either by credit card (a pre-authorisation is made) or in cash. This means that a specified amount is temporarily on hold in your bank account or in cash with us. The security deposit is fully refundable when the campervan is returned undamaged.

Check out what is inside of our Basic package and which extras you can choose for a more exciting experience.

A 30% deposit is required at the time of the booking or you can choose to pay the full amount. Payment of the deposit can be made by a bank transfer.

If you choose to pay only the deposit, the remaining balance is to be paid in full on the day of your departure via card or cash when you come to pick up the van.

Bank transfer

We’ll send you all the details you need for a bank transaction. After sending us the proof of bank transfer, you will receive your reservation confirmation. In the next few days your campervan is reserved, and confirmed when we receive the payment.

Section 3 - Travel

Yes! Urban Nomad campers are pet-friendly.

Children younger than 12 years of age cannot travel in our campervans, because we currently do not have kid’s seats. If your children are older than 12, they are more than welcome! Don’t forget that our vans are for a maximum of three people.

Only one driver is allowed during your trip. The driver needs to be more than 23 years old and to have at least 5 years of active driving experience.

Yes, there is. The minimum number of days you can rent a van is three.

We strongly recommend you use soft bags or backpacks instead of suitcases for your luggage. Soft bags take up less room and fit more easily into the storage cupboards and lockers in campervans.

We can give you advice, tips and recommendations for your trip. If you need help organizing an event during your campervan rental, we can also help with that. Check it out our event packages or contact us for more info.

Whatifness van is equipped with heating, so you can sleep in it during winter as well, while BuntoVAN is only for traveling during the spring, summer and autumn.

We can always recommend some of our partner camps or you can explore campsites in Serbia on the Serbia Camping Association webpage. Our team is always there for camping tips and location advice around Serbia.

Section 4 - Pick up/ Drop off process and what to do in case of an accident

We make it as comfortable for you as possible.

We’ll take you to your campervan, show you all the details, answer all your questions, go through the contract and security deposit payment, give you our best suggestions, sign the papers and send you off to your road trip adventure!

The drop-off storyline is similar. You will bring your campervan to the drop-off location and hand us the keys, we’ll check the campervan, return the security deposit (if the campervan comes back undamaged) and hopefully, we will part in good humor, until some new adventure crosses our roads again!

Urban Nomad team operates 7 days a week, from 6 AM  to 10 PM. Earlier or later pick-ups and drop-offs are possible, but with additional charges.

Pick-ups and drop-offs are, for now, possible on 2 locations in Belgrade only. Check out which ones here!

First of all, don’t panic.

All our campervans have 24/7 roadside assistance. At the pick-up we will provide you with all the necessary contact numbers and documentsfor your trip.. In case of an accident, , you will never be charged more than the deposit you paid upon your departure. The cost might be lower, depending on the type of damage.

If you are experiencing any other issues with the camper during the travel or have doubts about functionalities, you are more than welcome to call us.

We rent out clean campervans and also expect from you to return it in a clean condition.

The kitchen and kitchen kit (pots, pans, cutlery, etc.) have to be clean when the campervan is returned. The grey water deposit should be emptied. The extras you have rented should be cleaned and returned.

Kitchen towels, towels and bedding don’t need to be washed before returning. Just leave them in a campervan and we’ll take care of that.

Yes, the campervan needs to be returned with the same amount of fuel as at the time of pick-up, otherwise refuel charges will apply.

We always try to provide a full tank for your pick-up, so you can start enjoying your road trip straight away. Should you receive a camper with less than a full tank, we will take note on your contract and you will be required to refuel to the same level.

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Iznajmi kamper. Uživaj u prirodi. Budi NOMAD.

Urban Nomad d.o.o.
11000 Beograd
Matični broj: 21679089
PIB: 112495120

Kontakt

Rent it. Go wild. Be a NOMAD.

Urban Nomad d.o.o.
11000 Belgrade, Serbia
Registration number: 21679089
PIB: 112495120

Contact